Right of withdrawal and refund methods

The Customer will have the right to withdraw from the purchase commitments, without any penalty and without obligation to specify the reason, within 14 (fourteen) days from the date of receipt of the purchased product. If the Customer decides to exercise the right of withdrawal, he must notify the Supplier, within the aforementioned period, using the “Withdrawal Form” that will be found on the specific web page of the Supplier’s website and then sending it by written communication to be sent to the e-mail address export1@dallacostalimentare, or by fax to n. +39 0423 484122. In any case, without delay, the Supplier will confirm receipt of the Customer’s notice of withdrawal, by sending an e-mail to this specific e-mail. The Customer is obliged to return the products at the latest within 14 (fourteen) days from the date on which he communicated to the Supplier his decision to withdraw. The return must be made by express courier. The only expenses payable by the Customer for exercising the right of withdrawal are the costs directed to return the products to the Supplier. The Supplier will refund the full amount paid by the Customer within 14 (fourteen) days of receipt of the notice of withdrawal. To be entitled to a full refund of the price paid, the products must be returned intact and, in any case, in normal condition (ie they must not have been used by the Customer or damaged) and in their original packaging (any identification labels must still be attached to the products as they are an integral part of the same). The refund will be credited by bank transfer to the bank account indicated by the customer.