PRE-CONTRACTUAL INFORMATION
pursuant to art. 49 of Legislative Decree no. 206 of 6 September 2005 – Consumer Code
The pre-contractual information below is also an integral part of the “online sales contract” that is concluded by the Customer as part of a distance sales system organized by the Supplier through its website; they cannot be modified except as a result of further express agreement with the Customer.
1) Supplier Identification
DALLA COSTA ALIMENTARE S.r.l.
Registered office in: (31023) Castelminio di Resana (TV), via della Fornace, 131;
Registro Imprese di Treviso, n. IT 02464140264;
Share capital: euro 96.900,00 (fully paid);
P. Iva n.02464140264;
E-mail address: info@dallacostalimentare.com;
hereinafter referred to as the «Fornitore».
2) Main features of the products
The products are indicated, even in their essential characteristics, directly on the Supplier’s website. For each product viewed, the Customer will have the opportunity to access a special card containing the main information and data relating to the product itself.
3) Total price of products
All sales prices of the products contained in the Supplier’s online catalog are expressed in euros and include VAT and any other tax.
The cost of shipping and any ancillary charge, if any, is not included in the purchase price, but indicated and calculated separately. With the compilation of the purchase order, and in any case before the purchase procedure is completed, the Customer will be able to verify these costs and charges.
4) Methods of payment
The payment of the price can only be made by means of one of the methods expressly indicated during the purchase procedure.
The Supplier guarantees that all communications relating to payments take place on a special line protected by an encryption system. The Supplier also guarantees the storage of this information in accordance with the provisions of current legislation on the protection of personal data.
5) Delivery methods and times
With the compilation of the purchase order, and in any case before the purchase procedure is completed, the Customer will also have the opportunity to verify the methods and delivery times of the products.
With regard to delivery times, they must be considered absolutely indicative, as they may vary depending on the place of destination of the products. In any case, delivery times will not exceed 30 (thirty) days from the completion of the purchase procedure.
It should also be noted that if the Supplier is not able to make the delivery within the term indicated at the time of purchase, it will in any case promptly notify the Customer, by e-mail to the address indicated by him with the registration of his personal data.
6) Right of withdrawal and refund methods
The Customer will have the right to withdraw from the purchase commitments, without any penalty and without obligation to specify the reason, within 14 (fourteen) days from the date of receipt of the purchased product.
If the Customer decides to exercise the right of withdrawal, he must notify the Supplier, within the aforementioned term, using the “Withdrawal Form” that will be found on the specific web page of the Supplier’s website, and then sending it by written communication to be sent to the e-mail address export1@dallacostalimentare, or by fax to n. +39 0423 484122. In any case, without delay, the Supplier will confirm receipt of the Customer’s notice of withdrawal, by sending an e-mail to this specific e-mail.
The Customer is obliged to return the products at the latest within 14 (fourteen) days from the date on which he communicated to the Supplier his decision to withdraw. The return must be made by express courier. The only expenses payable by the Customer for exercising the right of withdrawal are the costs directed to return the products to the Supplier.
The Supplier will refund the full amount paid by the Customer within 14 (fourteen) days of receipt of the notice of withdrawal. To be entitled to a full refund of the price paid, the products must be returned intact and, in any case, in normal condition (ie they must not have been used by the Customer or damaged) and in their original packaging (any identification labels must still be attached to the products as they are an integral part of the same). The refund will be credited by bank transfer to the bank account indicated by the customer.
7) Guarantee
The Supplier guarantees the conformity of the products with current industry standards and their maintenance by the expiry date indicated in the package. The products must be stored by the Customer according to the instructions provided by the Supplier and in any case in environments whose hygienic-environmental conditions are appropriate to the products themselves; consequently, the Supplier will not be liable for disputes concerning products that have not been stored by the Customer in accordance with the foregoing.
Any non-conformity of the products may be reported by the Customer in accordance with current consumer protection regulations, and in particular pursuant to Legislative Decree 6 September 2005, n.206 (cd. Consumer Code). The complaint of non-conformity of the products must be sent to the Supplier in accordance with point 10 below); the Customer loses the right in question if the complaint is not made within 2 (two) months from the date on which it was discovered.
In case of non-conformity, it is the responsibility of the Supplier to provide for the free replacement of the non-compliant product within a reasonable time.
8) Conclusion of the contract and storage methods
The contract between the Supplier and the Customer will be concluded through the Internet by accessing the Supplier’s website, exclusively following the procedures indicated therein.
Before concluding the purchase, the Customer will have the opportunity to check the contents of the purchase order and, if necessary, to correct and / or modify the data entered; It will therefore be your precise obligation to verify the correctness of the data in question.
When the Supplier receives the order from the Customer, it shall send e-mails without delay or display a printable order summary web page, which contains the details of the purchaser and order, the price of the product purchased, shipping costs and any additional ancillary charges, the address where the product will be delivered, the timing of delivery and the existence of the right of withdrawal.
Pursuant to art. 12 of Legislative Decree no. 70/2003, the Supplier informs the Customer that each order sent is stored in digital form on the server at the operator hosting the site and in paper form at the Supplier itself according to criteria of confidentiality and security. The registered Customer has the possibility to consult the order submitted at any time by accessing the appropriate area of the Supplier’s website, entering their Login and Password or contacting the email address export1@dallacostalimentare.com.
9) Applicable law
This contract is governed by Italian law.
For anything not expressly provided herein, the laws applicable to the relationships and cases provided for in this contract apply.
10) Communications and complaints
Direct written communications to the Supplier and any complaints will be considered valid only if sent to the following address: DALLA COSTA Alimentare Srl, Via della Fornace 131, 31023 – Castelminio di Resana (TV) – Italy, or sent by fax to +39 0423 484122, or sent by e-mail to the following e-mail address export1@dallacostalimentare.com.
